You Have Questions, We Have Answers
We offer 3 different camping gear rental packages:
- Delivery (Self-Setup)
- You rent the gear from us, we deliver it to your home or office within the Phoenix metro area, and you set up the gear at whichever campsite you choose. Once your camping trip is over, we'll pick the gear up from the same delivery address.
- Backyard Setup
- You rent the gear from us, we bring it to your home, set up the gear, then take down the gear, and take it away once you're done with it.
- Campsite Setup
- You rent the gear from us, tell us which campsite you reserved (located at one of the campgrounds we service), and we'll set up the gear on your campsite the day your reservation starts so your campsite is ready to go when you get there. Once your stay is over, you can head home and we'll pack up the gear for you on the last day of your reservation.
For more specific details on each of these services click here.
Each camping package that we offer contains 1 X 4-person tent (with footprint), 2 X sleeping bags (temperature rated to 30 degrees F), 2 X sleeping pads, 2 X foldable camp chairs, and 2 X lanterns. You also have the ability to add more of any of those items as well if you have several people joining you on your adventure.
It depends on the service selected:
For Campsite Outfitting packages: The gear will be set up at your campsite on the first day of your reservation period. We just require that you give us an hour after your campsite's check-in time to get everything set up for you to enjoy.
For Backyard Outfitting packages: The gear will be set up in your backyard on the first day of your reservation period. Since we'll need access to your backyard, we'll coordinate with you on a specific time (between 8:00 AM and 5:00 PM) for us to come set everything up.
For Delivery (Self-Setup) packages, the gear will arrive at your delivery address the day before the first day of your reservation between 8:00 AM and 5:00 PM.
Ah, parting is such sweet sorrow but we'll try to take as much sorrow out of the equation as possible. Depending on the service you selected, there are some different scenarios for the gear pick up:
For Campsite Outfitting: We'll come back to your campsite on the final day of your reservation, break all of the gear down, and take it away. All you have to do is finish your coffee, pack up whatever you brought along with you, take in a few more deep breaths of fresh air, and head on out. We take care of the rest. We just ask that you have your possessions cleared out of the tent an hour before your campsite checkout time so we have time to get the gear packed up.
For Backyard Outfitting: We'll arrange a time with you to come back to your backyard on the final day of your reservation, break all of the gear down, and take it away. Just make sure any items you brought out from your house are removed before we arrive and we'll break everything down and take it away. No muss, no fuss.
For Delivery (Self-Setup): Just pack all of the gear back into the bag that it was delivered in and we'll come back to the delivery address associated with your order and pick it all up the day after the final day of your reservation. Our pickup window is 8:00 AM to 3:00 PM so if you aren't available during that window, we ask that you put the bag of gear in a safe location for us to pick up.
That's a major bummer but stuff happens, we get it. In short, you have 7 days prior to the start of your reservation to cancel for a full refund. Send us an email at email@example.com letting us know you need to cancel along with your order number, and we'll handle it from there. Check out our cancellation policy page here to see all the details. See ya next time!
Our delivery area covers most of the Phoenix, AZ metro area for our Delivery (Self-Setup) and Backyard Outfitting packages. Check out the map on our home page for a rough map of the delivery area to see if your delivery address falls in the area or not.
If you live in the Phoenix, AZ metro area you may be juuuuust outside of our delivery area, if that's the case, please send us an email at firstname.lastname@example.org and we'll see if we can work something out with you.
Unfortunately, if you don't live in the Phoenix, AZ metro area we can't offer delivery services to you at this time.
We require that you agree to our rental terms and conditions before you book your rental reservation with us. During the checkout process, you should see a hyperlink with a checkbox for "terms and conditions", just click on the hyperlink and the terms and conditions should pop up so you can read through them. Depending on what device you're visiting our website on, and what your screen resolution is, you may see an "I accept" button at the bottom of the terms and conditions page. After reading through everything click the "I accept" button and you'll be taken back to the checkout screen and the terms and conditions checkbox should be checked. If you don't see the "I accept" button at the bottom of the terms and conditions page, after reading through everything, close out of the terms and conditions page which will take you back to the checkout screen where you can simply click the terms and conditions checkbox to indicate that you accept the rental terms and conditions.
If you're still having issues, please shoot us an email at email@example.com and we'll help get it all sorted out.